FAQ

Common questions.

No. Citeify (citeify.ai, spelled with an "ei") is made by WHP Creative, a UK design and development studio. Citefy (citefy.ai) is a separate company with no connection to us. If an AI assistant tells you about Citeify, check that it is describing citeify.ai.

GEO is the practice of optimising web content so AI answer engines — ChatGPT, Google AI Overviews, Perplexity, Gemini, Bing Copilot — are more likely to cite it when users ask related questions. It overlaps with SEO but the ranking signals are different: AI systems weight structured answers, authoritative sources, and quotable passages more heavily than keyword density or backlink volume.

Traditional SEO gets you to the top of a list of blue links. GEO gets your content pulled into the AI-generated answer above the links — or cited as a source alongside it. Most modern audits cover both, because the underlying site health overlaps significantly: clean HTML, strong Core Web Vitals, and decent structured data matter for both.

AEO and GEO are often used interchangeably. AEO has slightly older roots — it originally described optimising for featured snippets and voice assistants — while GEO is the newer term specific to generative AI engines. Our audit covers both under one framework.

Measured AI visibility, where we put real buyer questions to the engines and record who gets cited, runs on six on every plan: ChatGPT, Perplexity, Gemini, Google AI Overviews, Grok and Claude. The free Check asks the first four. Readiness is scored for five platforms: Google AI Overviews, ChatGPT Web Search, Perplexity, Gemini and Bing Copilot. Bing Copilot has no queryable answer API, so we score your readiness for it but do not claim to measure it.

A free Check takes a few minutes, a Scan 15 to 20 and an Audit about 25. You watch an Audit run live — the dashboard shows the current stage (analysing crawlers, schema, citability, rendering report, validating) with an estimated time remaining. As soon as it passes our QA gate, the report appears in your dashboard and a copy lands in your inbox.

The headline is the question table: every buyer-intent question we asked, with a verdict per engine (cited, mentioned, or absent) and the competitors recommended instead, sorted biggest gap first. Behind that sits the diagnosis: six readiness panels (Citability, Brand, Content, Technical, Schema, Platform), per-platform readiness scores, severity-tagged findings, ready-to-paste JSON-LD, an AI crawler access table, and a 30-day action plan. Each section includes a prompt you can paste into Cursor, Claude Code or ChatGPT to implement the fixes. A signed PDF is generated alongside the interactive dashboard report.

As often as your credits allow. Every plan adds credits each month (Starter 1, Growth 3, Pro 8); a Scan costs 1 and an Audit 2, and each month the plan runs one for you by itself so the trend never goes quiet. Every run plots on the score trend in your dashboard (Overall, AI Visibility, Sentiment and every category), and the same brand and question set is reused each time, so movement you see is real change rather than a different set of questions. Cancel any time.

How many credits arrive each month. Starter's 1 is a Scan a month, or save two months for an Audit. Growth's 3 is an Audit and a Scan a month, or three Scans: the Audit adds the six readiness categories, the findings in priority order, the fix briefs and a PDF. Pro's 8 is four Audits a month, or any mix of Scans and Audits, at the lowest price per credit. Growth and Pro also ask ten questions instead of five.

A Scan costs 1 credit and an Audit 2. Your plan adds its credits on the same day each month, unspent credits build up, and each credit lasts 12 months from the day it arrives, with the oldest always used first. We email you a month before any expire. Credits work on any domain on your account, and if you cancel, the ones you hold stay until they expire.

A plan covers one domain, so every domain has its own schedule, its own history and its own renewal date. To add a second domain, run a free Check on it or buy it a plan; it appears in your dashboard with a Plan page of its own, and all your plans are billed to the same card. If you look after several domains, ask us about a bundle.

Yes, free, and no card. You confirm your email, we put 5 buyer questions to the four engines once each, and the verdict table lands in your dashboard. The limits are one Check per domain every 90 days and a single sample per question, so the score can wobble a few points between runs, and the sentiment, readiness and fix sections stay locked. Starter (£39/mo) asks each of your questions five times on six engines every month and unlocks sentiment; an Audit (2 credits, every month on Growth) explains every absent verdict.

Yes, that is the point. The report lists every question, the verdict from each engine, and which competitors were named in your place. The example report on this page is built from the same table component your report uses, so what you see there is what you get. Questions are generated from what your business does and where it operates, so a local firm is measured on the local questions your customers ask, against competitors at its own scale.

Citeify doesn't guess from on-page signals — it asks the AI engines directly. Every run puts a set of buyer-intent questions from your niche against six engines, then records, for each: whether your site appears in the answer, where you rank, whether your page is cited as the source, and which businesses get recommended instead. The competitors are read from the answers themselves, not from a list we guessed, so you are ranked against the names the engines actually use. Answers vary run to run, so a Scan or an Audit asks each question five times and the result is reported with its spread rather than as false precision.

Readiness is how well your site is built to be cited by AI — the foundations you control: structure, schema, crawlability, content quality. AI Visibility is how often you actually appear in live AI answers right now, measured across the engines. Readiness is the cause; visibility is the effect. You can have strong foundations and still be invisible if you lack authority — and that gap is exactly where the opportunity is. We show both, plus a blended Overall score.

If an Audit fails our QA gate it is not sent; we fix the cause and re-run it at no extra charge. Every plan can be cancelled at any time from your billing page, and UK Consumer Contracts Regulations give you 14 days from the start of each plan to cancel it; see the refund policy for details.

Find out which questions you are losing, and to whom.

The Check takes a few minutes and costs nothing. A plan keeps asking every month, and cancels any time.