Refund Policy

Plans: Under UK Consumer Contracts Regulations you have 14 days from the start of each plan to cancel it for any reason and be refunded in full. After that, cancel any plan at any time from your billing page; it keeps running until the end of the period you have paid for and does not renew. Each domain's plan is cancelled on its own, so ending one leaves the others untouched.

Scans and Audits paid with credits: If a run fails, or fails our QA gate and is not sent, the credits it used go straight back to your account. Credits are returned as credits, not as money.

Credit packs: you have 14 days from buying a pack to ask for a refund of any credits in it you have not spent. Credits have no cash value after that, and expire 12 months after they are added.

A one-off Audit: if it fails our QA gate it is not sent; we fix the cause and re-run it at no extra charge, and if we cannot deliver it at all the payment is refunded in full.

Fixes: A fix package is scoped and priced from your own findings and reviewed with you before anything goes live. If we cannot complete the agreed scope, the unfinished part is refunded.

The free Check: costs nothing, so there is nothing to refund.

Refunds go back to the card that paid, through Stripe, usually within five working days. Questions: hello@citeify.ai.